Terms and Conditions

Version: November 2026

Article 1 – Who We Are

This webshop is owned by:

Name: Soul Alchemy, trading as House of Oneness
Legal form: sole proprietorship of M.J.C. Schouten
Address: Zwaagdijk 259, 1684 NH Zwaagdijk-Oost, Netherlands
Email: info@houseofoneness.com
Chamber of Commerce number: 42132938
VAT number: NL005521678B11

In these terms, we refer to this company as “House of Oneness”, “we”, or “us”. By “you”, we mean the consumer: someone who purchases from us for personal use and not for a profession or business.

Article 2 – When These Terms Apply

1. These terms apply to all offers from House of Oneness and to every order you place through our webshop.
2. You can read and save these terms before placing your order. Would you like to receive them by email? Let us know, and we will send them to you free of charge.
3. If any provision in these terms deviates from the law, your mandatory statutory rights as a consumer will always prevail.

Article 3 – Our Offer and Our Prices

1. We describe our products as fully and accurately as possible. Images faithfully represent the product, but colors and packaging may differ slightly. We are not bound by obvious errors or mistakes in our offer.
2. Our prices are in euros and include VAT. Shipping costs are shown separately at checkout, before you pay.
3. The price you see at the time of ordering is the price you pay. Subsequent price changes do not apply to an order you have already placed.

Article 4 – Your Order

1. The agreement is formed when you complete your order and the payment is successful. You will then receive a confirmation by email as soon as possible.
2. We may refuse or cancel an order if we have good reason to do so, for example in cases of suspected misuse or fraud, or if a product is no longer available. We will let you know as soon as possible and immediately refund what you have already paid.
3. Our products are intended only for persons aged 18 or older. By placing an order, you confirm that you are 18 years of age or older.

Article 5 – Payment

1. You pay at checkout using one of the payment methods we offer. We will ship your order after receiving payment.
2. If there is an issue with your payment details, please let us know as soon as possible.

Article 6 – Shipping and Delivery

1. We deliver to the address you provide with your order. Please check this address carefully. We do not ship to PO boxes.
2. On our Shipping & Delivery page, you can find the expected delivery times. In any case, we deliver within 30 days of your order, unless we agree on a different timeframe with you.
3. If we cannot deliver on time or in full, we will let you know as soon as possible. You may then cancel the order free of charge. What you have already paid will be refunded without delay.
4. Until the moment of delivery, the risk of damage or loss rests with us.
5. When delivering outside the European Union, the postal or courier company may charge import duties, import VAT and/or customs clearance fees. These costs are at your expense.

Article 7 – Your Right of Withdrawal

1. You may cancel your order within 14 days without giving a reason. This is known as the right of withdrawal. We may ask you for the reason, but you are not obliged to provide one.
2. The 14-day period begins on the day after you, or someone you have designated for this purpose (not the carrier), receives the product. If your order consists of multiple products or shipments that arrive separately, the 14-day period begins on the day after you receive the last product or shipment.
3. During these 14 days, you must handle the product and its packaging with care. You may only inspect the product as you would in a store. If you go beyond this, you will be liable for any resulting reduction in the product's value.
4. If we have not provided you with the legally required information about the right of withdrawal, your cooling-off period will be extended by up to 12 months. If we provide you with this information within those 12 months, the cooling-off period will end 14 days after you receive the information.

Article 8 – How to Cancel Your Purchase

Let us know within 14 days that you wish to cancel your purchase. You can do this in one of the following ways:

• Via the “Cancel my purchase” button on our website (houseofoneness.com/pages/widerruf-formular). You do not need an account to do this. You will receive an immediate confirmation by email, stating which purchase it concerns and the date and time of your notification.
• By email to info@houseofoneness.com, or in another clear manner.
• Using the model form on our Exchanges and Returns page. This form is not mandatory.

You will be on time if you send your notification before the 14 days have passed.

Article 9 – Returning the Product

1. Return the product as soon as possible, but in any case within 14 days after the day you notified us of your decision. We will provide you with the correct return address and instructions.
2. Return the product with all accompanying parts, in its original condition and packaging where reasonably possible. We recommend sending it with track & trace so that you can prove that you have sent it.
3. The return costs are at your expense. If the product is damaged or you have received the wrong item, you will not have to pay for the return.

Article 10 – Refund

1. We will refund all your payments, including the standard shipping costs, without unreasonable delay and no later than 14 days after the day you canceled your purchase.
2. We may delay the refund until we have received the product or until you have shown that you have returned it, whichever happens first.
3. We will refund using the same payment method you used, unless you agree to a different method. The refund is free of charge for you.
4. If you chose a shipping method that was more expensive than the cheapest standard delivery, we are not obliged to refund the additional costs.

Article 11 – When You Cannot Cancel Your Purchase

In the following cases, the right of withdrawal does not apply:

• Sealed products that are not suitable for return for reasons of health protection or hygiene if the seal has been broken after delivery. This applies to our tinctures and our ceremonial cacao. If the seal is still intact, you can return them.• Products that may spoil quickly or have a limited shelf life.
• Products that have been specially made for you according to your own wishes.
• Digital content that you purchased separately and which is not supplied on a physical medium, if you have agreed in advance to delivery during the cooling-off period and have declared that you thereby lose your right of withdrawal.

Article 12 – Warranty and Complaints

1. Our products conform to the agreement and to what you may reasonably expect from them. You are always entitled to the statutory warranty. If there is a defect, you can always choose repair or replacement, or in certain cases, a price reduction or rescission. Any additional warranty never limits these rights.
2. Inspect your order as soon as possible after receipt. If something is wrong, report it within 2 months after you discover it. The sooner you report it, the better we can help you.
3. You can send complaints to info@houseofoneness.com. Clearly describe what is wrong and state your order number. We will respond within 14 days. If we need more time, we will let you know within those 14 days and tell you when you can expect a full response.

Article 13 – Use and Health

1. Read the information on the packaging, on the product page, and in the e-book before use. Follow the recommended dosage and adhere to the warnings.
2. The information from House of Oneness is educational and based on traditional use and personal experience. It is not medical advice and does not replace a doctor, pharmacist, or therapist. We are not doctors or medical specialists. Our products are not intended to diagnose, treat, cure, or prevent diseases.
3. Plants can affect medications. Are you pregnant, breastfeeding, taking medication, or do you have a physical or mental condition? Always consult your doctor or pharmacist first.
4. Every experience is personal. We do not guarantee any specific physical, mental, emotional, or spiritual result.
5. The rules for our products vary by country. If you live outside the Netherlands, find out what applies where you live before placing your order.

Article 14 – Liability

1. To the extent permitted by law, we are only liable for direct damage and up to a maximum of the amount of the order concerned.
2. To the extent permitted by law, we are not liable for damage caused by using a product differently than stated on the packaging, on the product page, or in the e-book, or by altering the product.
3. This article does not limit our liability in cases of intent or gross negligence, in cases of injury or death, or if the law does not permit such a limitation. Your rights under the statutory warranty and product liability also remain in effect.

Article 15 – Force Majeure

Sometimes, due to circumstances beyond our control, we may be unable to deliver or deliver on time, for example due to a malfunction, a natural disaster, illness, or a supplier or carrier failing to deliver. We will let you know as soon as possible. If it takes too long or we can no longer deliver, you or we may cancel the order. You will be refunded what you have already paid for what has not been delivered.

Article 16 – Personal Data

We handle your personal data carefully and confidentially. We use it to fulfill your order and only share it with parties that we need for this purpose, such as carriers and payment providers. Read more in our privacy policy.

Article 17 – Our Texts and Images

All texts, e-books, videos, photos, training materials, brand names, and other materials from House of Oneness belong to us or our licensors. You may use them for personal use. You may not copy, resell, share, or adapt them without our prior written permission.

Article 18 – Applicable Law and Disputes

1. These terms and every order are governed by Dutch law. If you live in another country, you retain the protection provided by the mandatory rules of that country.
2. Do you have a complaint? Please present it to us first, so we can work out a solution together.
3. If that is not possible, you can bring the dispute before the competent court. We are not affiliated with a dispute committee.

Article 19 – Business Customers

Are you purchasing for your profession or business? Then the right of withdrawal from Articles 7 through 11 does not apply. Report complaints about a business order within 10 business days after delivery. Our total liability to business customers is, except in cases of intent or gross negligence, limited to the invoice amount of the order concerned. Other agreements only apply if we have made them with you in writing.

Article 20 – Changes

We may amend these terms. The version that applied at the time you placed your order applies to your order. The date at the top shows when these terms were last amended.

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