Privacy Policy
Privacy Policy
Last updated: November 2026
At House of Oneness, we handle your personal data with care. Here you can read which data we use, why we do it, and what rights you have.
Who is responsible for your data?
Soul Alchemy, trading under the name House of Oneness
Sole proprietorship of M.J.C. Schouten
Zwaagdijk 259, 1684 NH Zwaagdijk-Oost, Netherlands
Chamber of Commerce number: 42132938
Email: info@houseofoneness.com
What data do we use and why?
Your order
We use your name, address, email address, possibly your phone number, your order and payment details to process and deliver your order, and to handle questions or returns. This is necessary to fulfill our agreement with you.
Our administration
We keep order and invoice details because the law requires us to do so.
Contact
If you email us, fill out a form, or send us a message, we use your data and your message to help you. We do this because we want to answer your question properly, and if it concerns an order, to fulfill our agreement. Please do not include any medical data in your message that we do not need. If you do, we will only use it to answer your question.
Newsletter
If you sign up, we use your email address and name to send you our newsletter. We can also track whether an email has been opened, what has been clicked, and which products you have viewed or purchased. This allows us to better tailor our emails to your interests. We do this based on your permission. If you have purchased something from us, we can also email you about similar products, unless you do not want us to. You can unsubscribe at the bottom of every email.
Statistics and advertisements
If you give permission via our cookie banner, we use cookies and similar techniques. This allows us to see how our website is used and to show and measure advertisements, for example via Meta (Facebook and Instagram).
Our website and security
We use necessary cookies and technical data, such as your IP address, to make the website and your shopping cart work, to secure the website, and to prevent fraud. We have a legitimate interest in this. Payments may be automatically checked for fraud.
Cookies
Necessary cookies ensure that the website works. For other cookies, we first ask for your permission. You can change your choice in the cookie banner or your browser later. Without necessary cookies, some parts of the website will not work properly.
Who do we share your data with?
We do not sell your data. We only share it when necessary with:
- Shopify, the platform of our webshop
- payment providers, such as Shop Pay and PayPal, for the processing of your payment
- our fulfillment center and carriers, for the packaging and delivery of your order
- Klaviyo, for sending our emails
- Meta, if you have given permission for advertising cookies
- our accountant and government agencies, if necessary or required by law
Some of these parties also operate outside the European Union, for example in the United States. In that case, we ensure the safeguards required by law.
Social media
You can find us on:
- Instagram: @houseofonenessofficial and @mariajohannaofficial
- YouTube: youtube.com/mariajohanna
- Facebook: facebook.com/mariajohannapage
- TikTok: @houseofoneness.com
If you visit these pages or send us a message there, the platform also uses your data itself. That platform's privacy policy applies to this.
How long do we keep your data?
- Order and invoice details: 7 years, because the law requires it
- Contact messages: up to 2 years after your question has been handled
- Newsletter data: until you unsubscribe
- Cookies: for as long as stated in the cookie banner
Your rights
You may ask us to view, correct, delete, or transfer your data. You can also ask to restrict its use and object to its use. You can always withdraw your permission. This has no consequences for what we have already done with your data before that.
Email your request to info@houseofoneness.com. We will respond within one month. Sometimes we have to keep data because the law requires it; in that case, we will explain this to you.
Security
We take appropriate measures to protect your data from loss and unauthorized use.
Complaints
Do you have a complaint about how we handle your data? Please let us know first, and we will look for a solution together. You can also always file a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.
Changes
Sometimes we update this privacy policy. The date at the top shows when this last happened.