Exchanges and Returns

Returns Not satisfied?
You can return your order within 14 days of receipt. Here is how it works

1.Email your order number to info@houseofoneness.com within 14 days and let us know which items you want to return.

2.Only send your package after you have received a response from us. That email will contain the correct return address and instructions on how to send the package.

3.Pack it securely, include a note with your order number, and send it via track & trace.

Conditions 
• Your item is unused and in its original packaging.
• Tinctures and cacao cannot be returned once the packaging has been opened or the seal has been broken, just like food.
• The return shipping costs are at your expense.
• Is your product damaged or did you receive the wrong item? Email us immediately. We will resolve the issue and you will not have to pay for the return.

Refund
Within 14 days of receiving your package, or after you have provided proof of shipment, we will refund the purchase price and the standard shipping costs via your original payment method.

Questions? Email us at info@houseofoneness.com. We are available from Monday to Friday.