Order

Will I receive a confirmation of my order?

Yes. As soon as you have completed your order, you will receive an order confirmation by email. If you don't see it, please also check your spam folder.

What can I do if the payment does not go through?

Close your browser and reopen the website. Add the product to your shopping cart again and try once more. Still not working? Then clear your browser history or try a different browser. If the problem persists, email us at info@houseofoneness.com.

Can I cancel my order?

You can cancel it until 5:00 PM on the day you placed your order. Email us at info@houseofoneness.com and include your name, order number, and order date.

Is your order already being processed or shipped? Then you can still undo your purchase within 14 days of receipt. Read how that works on our Exchanges and Returns page. For tinctures and ceremonial cacao, this is only possible as long as the seal has not been broken.

Service and warranty

You are entitled to the statutory warranty on all our products. This means that a product must do what you can reasonably expect it to do.

Is there something wrong with your product? Then email us as soon as possible, in any case within 2 months after you discover it, at info@houseofoneness.com. Include your order number, describe what is wrong, and send a photo if possible. We will then look for a solution together, such as a replacement product. If that is not possible or does not solve the problem, you may be entitled to a price reduction or a refund in certain cases.

Damage due to improper use, or because you have not followed the instructions or have modified the product, is not covered by the warranty. Your statutory rights always remain valid.